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FAQ

Once your order has been dispatched, you will receive a shipping confirmation email. You can click HERE to check the current status and tracking information for your package. Please allow some time for the tracking details to become available after you receive the confirmation.

For customers with international shipping addresses, please use this link to access the designated tracking portal for your order.

The nature of our sourcing and production means many of our items are created in limited quantities. Consequently, certain styles may sell out and become unavailable. Please be aware that most of our pieces are considered limited editions and will not be restocked in the future.

Due to high demand, our products often sell out quickly. To secure an item for you, we accept pre-orders. The estimated shipping date for a pre-ordered item is clearly stated on the product page. Please note that these dates are estimates and may be subject to change. When you place a pre-order, your card will be charged in full at the time of purchase. This is how we confirm and allocate your item.

We are unable to modify or cancel an order once it has been placed. However, if you have made an error in your selection (such as the wrong style, color, or size), please contact our Customer Service team immediately. A representative will review your request and make every effort to accommodate a correction, though it cannot be guaranteed.

If you receive an item that is damaged, please notify our Customer Service team within a short period of delivery. When contacting us, please include your order number, a clear photo of the damage, and a brief description of the issue. Our team will review the information and advise you on the available resolution options.

We offer exchanges for domestic orders. These can be initiated through our domestic returns portal HERE. Please keep in mind that exchanges are dependent on the current availability of the requested item.

We currently do not offer direct exchanges for international orders. To request a return for an international order, please use our international returns portal HERE.

For all returns and exchanges, items must be returned in their original condition. This means they should be unworn, unwashed, unaltered, and have all original tags attached. Items should also be free of any strong odors, such as perfume or smoke.

We accept returns for full-priced items (including Bags, Clothing, Jewelry, and Shoes) purchased online within a specified period following delivery confirmation.

All purchases made in our physical stores must be returned to a store location. In-store returns are eligible for store credit or exchange only, and must be initiated within a short period from the purchase date.

Returned items must be in their original, unused condition with all tags still attached. Items marked as “FINAL SALE” at the time of purchase are not eligible for return or exchange under any circumstances.

For domestic returns, please visit this link to initiate the process. Please note that the cost of return shipping will be deducted from your total refund amount.

For international returns, please visit this link to initiate the process. We are currently only able to process returns, not exchanges, for international orders. The cost of return shipping will be deducted from your refund.

We have physical retail locations in several cities. For a complete list of our stores and their locations, please click HERE.

All purchases made in-store must be returned to one of our physical retail locations and are eligible for store credit or exchange only.

Authentic chicsfable.com products are sold exclusively through our official website (www.chicsfable.com) and our authorized retail partners worldwide. For questions about the authenticity of a seller, please contact our Customer Service team.

Please be advised that chicsfable.com does not authorize the sale of its products through individual resellers, flea markets, unauthorized online marketplaces, or auctions.

We actively protect our intellectual property and brand integrity. This includes taking legal action against the production and sale of counterfeit goods, including working to have fraudulent websites removed.

You can help! If you encounter a website or seller you suspect of selling counterfeit chicsfable.com products, please report it to us. When reporting, please provide as much information as possible, such as the website URL and a description of the products offered. Thank you for your cooperation.

Our Privacy Policy, which outlines how we handle your data, can be found at https://chicsfable.com/pages/privacy.

chicsfable.com Eau De Parfum is a collection of three distinct scents. Each fragrance is crafted as a thoughtful blend of contrasting elements, combining grounding notes like rich woods and earthy resins with lighter, ethereal botanicals for a unique sensory experience.

All chicsfable.com Eau de Parfums are formulated without parabens, sulfates, phthalates, and are both vegan and cruelty-free.

Apply the fragrance to pulse points such as the neck and inner wrists, or to any area where you prefer to wear your scent.

To preserve the quality and longevity of your fragrance, store the bottle in a cool, dry place, away from direct sunlight and sources of high heat or humidity.

Do not refrigerate the fragrance. Following these storage guidelines will help maintain the integrity of the scent over time.

In addition to perfumes, we also offer candles in each of the three signature scents.

We are able to ship our fragrances to a wide selection of countries. For the most current and complete list of eligible shipping destinations, please refer to the shipping information section on our website.

Shipping restrictions can change, and some countries may be excluded from fragrance shipping due to local regulations. Please check our website for the latest information on restricted destinations.

FRAGRANCE – SHIPPING

Orders containing fragrances are typically processed and shipped within a short timeframe. If there is a delay or issue with your order (related to stock, payment verification, or other reasons), we will contact you using the email address associated with your order. Please note that orders cannot be modified or canceled once they have been placed.

If a fragrance arrives in damaged or defective condition, you may be eligible for a return or exchange, even if the outer packaging has been opened. Please contact our customer service team shortly after delivery to report the issue. Any exchange is subject to product availability.

FRAGRANCE – RETURNS & EXCHANGES
For hygiene and safety reasons, fragrances can only be returned if they are unopened, unused, and in their original packaging with all seals and wrapping intact. Opened or used fragrances cannot be returned.

When returning an unopened fragrance, please pack it securely to prevent any damage during transit back to us.

If you received a fragrance as a gift, it can be returned for store credit, provided it meets the standard return conditions (unopened and in its original packaging).

ADDITIONAL INFORMATION

Because opened fragrances cannot be returned, we encourage customers to sample scents in one of our retail stores or to purchase our Discovery Set to try the fragrances at home. Please visit our Stores page for location information.

If you have any questions or concerns about a fragrance purchase, our customer service team is available to assist you.

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